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  1. I've forgotten my password!

    Can't remember your password, huh? Don't worry about it though, you can get a new password here.

  2. Why can't you just send me my old password?

    Well, there is a very good reason for this. We don't actually have access to your old password!

    It is important for security reasons that you're the only one who knows the password to your account. When you log in, we can only see if the password is correct or not, not what the password actually is.

    If you want, you can always change your password back to what the old one was - as soon as you have gone through the process of obtaining a new one and are logged back in.

  3. How do I change my password?

    If you know your password then you can simply change it within your account settings page. Click on the Account menu located at the top right of this page, select the 'Change Password tab' and enter the new password you would like to have.

    If you have forgotten your password, then you can get a new one here.Simply change it again in the same way as described above once you have logged back in again.

  4. I've got a new email address

    Your e-mail is a part of your personal information and so its vital that you keep this up to date as it makes it much easier for us to contact you when you win something!

    You can see and amend all of your personal information under the Account menu, located at the top right of this site page.

  5. How do I change my Username/Alias?

    In short, you can't change your Username/Alias. Sorry!