General

Other FAQ categories

Return to FAQ home.

  1. I can't find the answer to my question

    We are really sorry that you have a question that is still bugging you. We know how frustrating this can be, so go to our contact section and we will endeavour to solve your problem as quickly as possible.

  2. Why does the countdown timer appear to be wrong?

    Whilst we make every effort to ensure the accuracy of the times displayed, we can not totally guarantee a 100% sync between the time displayed upon your computer system or other time keeping device.

    Therefore, it is always a good idea to make any player trading/adjustments to your team in good time, approximately 1 or 2 hours before the game is set to lock-down.

    The clocks on our servers are kept synchronised with time-a.nist.gov (129.6.15.28) NIST, Gaithersburg, Maryland NIST Internet Time Servers.

  3. Why does my Captain's bonus seem incorrect?

    Remember that if your captain belongs to a club that plays two matches in one Game Round, he will only receive his captain's bonus for one of the games. The bonus awarded being related to the first match played by his club in that Game Round.

  4. I've won a prize! Do I need to do anything to claim it?

    Firstly, let me say well done and congratulations!

    So that we can send you your prize, you need to ensure that your name, address and other personal details have been correctly entered on the page containing your account settings..

    We'll send your prize within approximately 14 days. If you have however not received your prize after 14 days, please contact us at support@swush.com.Remember to include within the email your team name, the email your account is associated with and the name of the game that you won the prize competing in.

  5. I would like to sponsor a competiition, who should I contact?

    If you would like to sponsor a competition, please contact us at support@swush.com.